The Human Side of AI in Insurance
As artificial intelligence becomes more embedded across insurance, how can businesses embrace automation without losing the human judgement needed to make effective decisions?
In this episode of The Insuring Cyber Podcast, Sivan Avihud, Director of Underwriting Operations at ErgoNext, and Sameet Gupte, Co-founder and CEO of EvolutIQ, discuss the evolving relationship between AI and the insurance workforce.
The conversation looks at how a technology-driven culture can help insurers use AI to improve efficiency, support employees and enhance the customer experience without removing the human element from insurance decision-making.
The episode also explores what meaningful human oversight of AI actually looks like. Gupte argues that simply keeping a “human in the loop” is not enough, highlighting the importance of transparency and governance when AI contributes to decision-making.
As insurers look to move beyond AI experimentation towards practical implementation, the discussion raises an increasingly important question: how can organisations realise the benefits of automation while ensuring people remain meaningfully involved in the decisions that matter?
