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In this episode of Insurance Tomorrow, Vanessa speaks with Matt Crabtree, Head of Financial Crime Intelligence and Investigation Strategy at Allianz UK, and Craig Kennedy, Partner and Head of Cyber Consulting at HF. They explore how fraud is evolving in the UK and discuss the rise of ghost broking, crash for cash schemes and other forms of digital deception that are creating new challenges for insurers, brokers and their clients.
The conversation also looks at how organisations can build stronger resilience. Matt and Craig explain why detailed incident documentation is so important, how brokers can better support customers and what the wider impact of fraud means for consumers and businesses in a digital world.
